Microsoft Excel Keeps Crashing On My Mac
- Microsoft Office Programs Keep Crashing
- Excel Crashing Fix
- Microsoft Excel Keeps Crashing On My Mac Computer
- Microsoft Excel Keeps Crashing On My Mac Screen
- Excel For Mac Keeps Crashing
There is one more way of finding the file if the Word app has crashed: go to the Finder to check if the file locates in the Documents folder. To access the Microsoft Word auto recovery files on Mac OS X, go to your user profile - Documents - Microsoft User Data. Follow the link to learn how to install and uninstall Office 2016 for Mac. Sep 29, 2015 I am using office 2016 for mac under my university's student subscription. I face a problem where excel would crash often and upon reopening, it would prompt me to re-enter all my account credentials again (it will say that this account does not allow editing etc). To prevent freezing and crashing of Microsoft Office apps on your Mac, upgrade to macOS 10.13 High Sierra and update Office to version 15.38 or later. If you are using earlier MS Office and Mac OS X versions, you may experience Word, Excel, an Outlook freeze-ups, and crashes.
Note
Feb 22, 2020 Part 1. How to Fix 'Word keeps crashing when saving' Altogether, there are three tips worth trying if Word crashes or freezes when you save a document. Run the Office Repair Tool. In Windows 10, 8 or 7, open Control Panel, click 'Programs and Features' and click on 'Microsoft Office'. On the window, click 'Repair' and then 'Continue'. Nov 25, 2013 Excel keeps crashing any time I zoom in or out, and whenever I. Excel crashes - every time. The message comes up 'Microsoft Excel has stopped working'. There were some default add-ins activated, I've now made them all inactivate and the problem still persists. Help please, this makes it impossible to get anything done with Excel.
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you save a Word for Mac document, the application crashes or quits unexpectedly.
Resolution
Step 1: Download and install all Office updates
To obtain updates with Office for Mac applications, follow these steps:
Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:
Microsoft Office Programs Keep Crashing
- Start any Office for Mac application on your computer.
- Click Help menu, click Check for Updates.
For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.
If the issue continues to occur, proceed to the next step.
Step 2: Check the hard disc name
Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.
Step 3: Save to a different location
If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.
Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.
If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.
If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.
Step 4: Empty the AutoRecovery folder
Important
The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.
Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:
To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Documents.
Open Microsoft User Data, and then open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
Step 5: Remove Word preferences
Note
Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences.
Look for a file that is named com.microsoft.Word.plist.
If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
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Quit all Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences, and then open Microsoft.
Locate the file that is named com.microsoft.Word.prefs.plist.
Move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office, and then open User Templates.
Locate the file that is named Normal, and then move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.
Step 6: Create a new user account
Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.
If the issue occurs even when you use the alternative account, go to the next step.
Step 7: Test saving the file in safe mode
Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.
For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.
Excel Crashing Fix
More information
If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.
The question why do MacBook Pro/Air, iMac, and Mac mini permanently crash pops up on the Apple support community pretty often. Very few Mac users manage to keep calm when a ‘spinning beach ball of death’ appears on their Mac’s screen. Even worse, macOS Sierra/High Sierra can get stuck on the ‘grey screen of death’ after routine updates. In spite of having a bulletproof reputation, Macs do freeze and crash sometimes, so you have to know how to handle these issues. Read on to learn step-by-step troubleshooting instructions for all possible situations.
Macs can crash for a variety of reasons, which is why each particular situation needs separate troubleshooting activities. However, the typical reasons causing Mac crashes are as follows:
Malware/virus infection which infiltrated a Mac through third-party apps;
Insufficient RAM for applications to run properly;
Insufficient CPU capacity for resource-intensive programs;
Several apps are competing for disk access and system resources.
How to fix the Finder app that keeps crashing on your Mac? The best option is deleting potentially corrupted Finder system preference files with .plist extension:
- If the Finder app still launches in spite of crashing, open the Finder window.
- Go to Home -> Library -> Preferences.
- Find and remove these files:apple.finder.plist and com.apple.sidebarlists.plist.
- Log out, and log back in.
- Empty the Trash.
Alternatively, you can use the Terminal app to remove the files, if Finder won’t launch.
- Run the following commands:
rm ~/Library/Preferences/com.apple.finder.plist, then press Return.
rm ~/Library/Preferences/com.apple.sidebarlists.plist, then press Return.
- Log out, and log back in.
- Empty the Trash.
One of the most frequent issues with MacBook Pro is related to random crashes known as ‘kernel panic.’ These crashes may occur after hardware replacement or software updates. To identify what’s causing the problem, run Apple Diagnostics (or, Apple hardware test on Macs manufactured before 2013).
Microsoft Excel Keeps Crashing On My Mac Computer
1.Unplug all external devices (keep the keyboard, mouse, monitor, Ethernet connection, and AC power plugged). Apple Hardware Test might show an error message if other devices are not unplugged.
2. Turn off your Mac, and turn it on again holding the D key while it is booting. Wait until the Apple Diagnostics screen (Apple Hardware Test icon) shows up:
3. If you’re running the Apple Hardware Test, choose the language by pressing the ‘up’ and ‘down’ arrows, then hit the Return key to confirm. Apple Diagnostics performs the further steps automatically.
4. Next, click the Test button (T key) or Return to begin testing. Running an in-depth test needs a bit more time to complete. Select Perform extended testing before the test begins.
5. Once the test is over, you can see the results in the bottom-right part of the window.
6. To exit the diagnostics, click Restart (R key)/ Shut Down (S key) in the lower part of the window.
“A Mac update crashed my computer!” is another frequent plea for help on the Apple support community. Users know that installing Mac OS /software updates is the best way to keep their Mac protected. Still, many users have experienced crashes in the middle of a system upgrade. On older Mac models, upgrading to macOS Sierra on top of OS X El Capitan caused slow work and freeze ups. To fix the issues caused by upgrading to the latest Mac OS, you can do the following:
restart your Mac in a Safe Mode and disable the antivirus software (especially if you’re using third-party antivirus software);
switch to another Wi-Fi network
try downgrading to the previous Mac OS version
perform a clean install of the new operating system
If your Mac crashed during the automatic software update, find and delete the following files:
- /Library/Preferences/com.apple.SoftwareUpdate.plist
- /Home/Library/Preferences/ByHost/com.apple.SoftwareUpdate.xyz.plist (“xyz” is a number).
- /Home/Library/Caches/com.apple.SoftwareUpdate/ (purge the entire folder).
Alternatively, use a Time Machine backup to revert to the previous state.
If you use one of the earlier Mac OS X versions, follow the below instructions to fix freeze-ups and system crashes. Choose an option depending on the severity of the problem:
- Try rebooting your Mac in a Safe Mode. For this, hold down the Shift key while restarting your computer until the Apple logo appears. If the startup fails, most likely you don’t have enough free space on your startup disk.
- Try resetting the NVRAM. For this, restart your Mac and press down the Command-Option-P-R keys altogether after hearing the start-up chime. Release the keys after you hear the startup chime for the second time.
- Boot into the Recovery Mode. For this, restart your Mac holding down the Command (⌘)-R key combination after hearing the start-up sound. Check your hard drive for errors using the Disk Utility.
- If the problem persists, reinstalling Mac OS X from scratch is your best option. First, reboot your computer into the Recovery Mode. In the OS X Utilities menu, select Reinstall OS X, then click Continue.
Microsoft Excel Keeps Crashing On My Mac Screen
Note: reinstalling OS X on top of the current system does not delete your files and settings. However, this may help in fixing some system-wide issues.
If your Mac crashes several times in a row, it is crucial to single out the problem. Find out if a particular application is a reason, or the entire operating system is affected. In the first case, you will get an application crash report with comments. To fix the issue, click Reopen to relaunch the app, or click OK to quit the alert window.
If the problem stems from the macOS itself, there can be a plethora of reasons causing it. Try the below steps to eliminate the issue:
- Reset the SMC (System Management Controller). Unplug all accessories before resetting. Press and hold down the Power button for 10 seconds to turn off your Mac. Disconnect the AC adapter and wait 15 seconds, then plug the power cord back in and switch on your Mac in 5 seconds.
- Reboot in Safe Mode. Restart your Mac while pressing down the Shift key after you hear the start-up chime.
- Reset NVRAM/PRAM. Restart Mac while holding down the Command-Option-P-R key combination.
- Uninstall third-party apps, plug-ins, antivirus software, PPTP VPN software, which may be incompatible with the current macOS version.
- Clean up your Mac’s startup disk to ensure there is enough space for macOS to operate properly.
Excel For Mac Keeps Crashing
Mac crashes can stem from different reasons, which signal about serious application or system-related issues. Isolating and identifying the problem is the best way to single out all possible causes. To prevent your Mac from occasional freeze-ups and crashes, use the latest Mac OS and software compatible with your machine’s hardware. macOS High Sierra is the recommended version of the operating system to date. Upgrade to the latest stable version to maximize your macOS experience.